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At Exlabesa, we are looking to recruit a versatile IT professional to join our Software Department, providing technical support to customers and sales teams, managing and analysing data, developing applications and continuously improving the company’s digital tools.

The successful candidate will contribute to the ongoing development of the Exlabesa 360 digital environment, as well as identifying and implementing automation and Artificial Intelligence (AI) solutions aimed at optimising existing processes, improving operational efficiency and supporting decision-making.

We are looking for someone with strong problem-solving skills, a user-focused approach, initiative and a keen interest in technology, who is eager to apply their IT knowledge to real business needs.

Roles and Responsibilities

Technical Support and Training

• Provide technical support to customers and sales teams in the use of the company’s applications and IT tools.
• Deliver remote training sessions for customers and sales staff, helping them understand and use the applications effectively.
• Diagnose and resolve technical issues, document solutions and prepare support materials where necessary.
• Identify recurring user needs and suggest improvements to applications and support procedures.

Database and Application Management

• Maintain and update product and pricing databases, ensuring data quality.
• Manage and validate information from different corporate applications and systems, ensuring consistency and reliability.
• Assist in improving, maintaining and integrating business management tools, such as ERP and CRM systems.
• Develop small applications, scripts and utilities to address specific user needs and automate tasks.

Exlabesa 360 Development and Enhancement

• Contribute to the design, development, maintenance and improvement of web applications within the Exlabesa 360 environment.
• Take part in defining functional and technical requirements alongside the Department Manager and business users.
• Carry out testing, identify errors and contribute to improving application functionality, usability and performance.

Reporting, Data Analysis and Business Intelligence

• Extract and analyse CRM data to generate reports that support the monitoring of sales activities and business performance.
• Design, maintain and improve dashboards and Key Performance Indicators (KPIs).
• Prepare, clean and analyse data using Excel, SQL and Business Intelligence tools.
• Assist in automating regular reports and integrating data sources.

AI and Process Automation

• Identify processes and tasks that could be improved through the use of Artificial Intelligence and automation tools.
• Evaluate, develop and implement AI solutions to reduce manual tasks, improve productivity and minimise errors.
• Assist in integrating AI tools with existing corporate applications, databases and workflows.
• Develop automated processes and small digital assistants to support information analysis, report generation, document management and user support.

Qualifications and Requirements

Essential Requirements

• Qualification in IT Application Development, IT Systems Administration, Web Application Development or equivalent.
• Practical knowledge of business IT systems and applications, particularly ERP and CRM platforms.
• Experience using remote access tools and technical support software.
• Knowledge of programming and databases, particularly SQL, Python, VBA or equivalent languages.
• Advanced Excel skills, including data processing, complex formulas, pivot tables and task automation.

Desirable Requirements

• Knowledge of and experience with software for metal fabrication and window design, such as Logikal, Preference or similar solutions.
• Experience with Business Intelligence tools, such as Power BI or other reporting platforms.
• Knowledge of web development, APIs and application integration.
• Experience in process automation using scripts, low-code/no-code tools or integration platforms.
• Practical knowledge of generative Artificial Intelligence tools, intelligent assistants and AI-based automation.

What We Offer

• Job stability with a permanent contract.
• Full-time position, Monday to Friday, from 8:00 am to 2:00 pm and from 3:00 pm to 5:00 pm.
• The opportunity to contribute to an expanding international project.
• Ongoing professional development and continuous learning.
• Competitive salary and benefits, depending on experience and skills.

If you are looking for an environment where you can develop your skills, learn and grow within an expanding international company, this is your opportunity.

Apply now and take the first step towards your international career with Exlabesa.