Employ
Internal Sales
Exlabesa is looking for an Internal Sales professional for its Doncaster site with the following duties:
- Managing deadlines and liaising with various departments to ensure timely orders delivery and managing customer expectations.
- Processing and registering sales orders.
- Preparing and issuing sales paperwork.
- Processing and management of customer claims.
- Deal directly with customer and reps inquiries, phone calls, emails (order status / stock queries / claims etc.).
- Internal follow up of customer orders status until dispatch, back orders.
- Coordinate with internal team (warehouse, purchases, dispatch, sales reps) to update customers on their order status, shipments, delivery times, supply options…
- Prepare customer service reports.
Requirements
- Customer service B2B experience is desirable.
- Proficiency in office tools (experience with ERPs is recommended).
- Proactive and autonomous attitude.